Check-in/Check-Out timing
Check-in Time: 2:00 PM
Check-out Time: 12:00 PM
Unless specifically specified in standard reservation confirmation issued by the A1 Grand, Narasaraopet.
Family Plan Policy
Children age 12 and under sleep free in existing room bedding.
ID Requirement
For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.
Late Checkout Policy
Late checkouts between 12 noon and before 6pm will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.
Parking Policy
Daily parking is available free of charge for all overnight and visiting guests. Parking is at the owners’ risk. Overnight parking is available only for in-house guests. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).
Early Arrival Policy
Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 2PM will be charged at 50% of the room rate.
Security Policy
For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification. Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.
Smoking Policy
All public areas within the hotel are non-smoking. Smoking is permitted in designated outdoor smoking areas. .Smoking in non-smoking room is not permitted. As per the notification dated 30th May 2008 issued by Ministry of Health and Family Welfare, smoking in public places including hotels, restaurants, refreshments, banquet halls etc. is an offence and prohibited with effect from 2nd October, 2008 by law.
Cancelation/ Deposit Policy
All reservations are to be guaranteed with Credit card or advance payment or through company deposit, the hotel is authorized to charge no show retentions or charges per reservation in case of non-arrival of guest. Reservation can be cancelled without any charge 72 Hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancelable, in all such case Credit card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or No show.
Payment Policy
At the time of Check in, Hotel will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.
Credit Card Policy
Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept check payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of no show or late cancellation.
Extra Bed / Extra Person Policy
One older child or adult is charged per night in an extra bed. The maximum number of extra beds/children’s cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.
Beverage Policy
Hotel does not allow beverages to be brought in the hotel, unless approved separately through written permission. Beverage, consumption by resident guests is considered on their risk and hotel will not be liable for any damage / inconvenience. Guests are advised to take a personal driver or request for a cab/taxi, and are strictly prohibited to drink and drive, as per Indian Law. Guests failing to abide or not announce at the time of drinks service will be held individually responsible for failing to cooperate and mislead the hotel.
Visitor Policy
Hotel does not allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms. Guests meetings and entertainments are permitted in reception area. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.
Guest Room Usage
Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Indian Laws. We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the hotel. The guest agrees that he/she shall not engage in, or willfully or negligently allow to occur in the any illegal act such as for example Gambling etc but not limited to activities covered under Andrha Pradesh Gaming act and other Acts and Rules in force.
Usage of Camera and Photography / videography equipment
Hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.
Guest Conduct
A1 Grand, Narasaraopet reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotels premises.
SARS COVID – 19 Protocol
Guests are required to maintain social distance, Utilize Hand sanitizer/wash hands time to time and wear masks all the time in addition to following all protocols as advised by authorities/Government.
Dispute Resolution and Jurisdiction
That if any dispute or differences of opinion arise between the client / guests in relation to or in connection with A1 Grand, Narasaraopet, they will undertake negotiation in good faith with a view to resolve the matter. The parties here too shall endeavor to settle all disputes and differences relating to and/ or arising amicably. In the event that the parties failing to resolve any dispute amicably, the same shall be referred to arbitration in accordance with the arbitration and re-conciliation act 1996 with all modification and re-enactment thereto as is prevalent in India. Each party shall be entitled to nominate an arbitrator and two arbitrators so nominated shall jointly nominate the third presiding arbitrator. The arbitrators shall give a reasoned award. The proper law for the purpose of arbitration shall be Indian laws. Based out of Narasaraopet, Guntur Dt, Andhra Pradesh 522601.If any dispute or difference shall at any time arise between the client/ guests relating to or arising out in relation to services and facilities offered by the hotel (whether during the stay/usage or upon or after its usage), and no amicable resolution or settlement is reached within a period of Thirty (30) days, such disputes and/or differences shall be subject to the exclusive jurisdiction of the courts of Narasaraopet only. Subject to and governed by the laws of India.
Contact information Disclaimer
Please note that hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests. If you have any questions or comments about the hotel standard policies, please contact us .
